Warranty & Manufacturer

Warranty Information

For warranty claims, questions, or other customer service needs, please contact a customer service representative.

Complete warranty details can be downloaded here.

Provided that the Trex Outdoor Fire & Water components fail or become defective during the warranty period, except as a result of weather, negligence, improper installation, use or care shall be replaced or repaired at our option, without charge on the product within each component’s warranty period.

The Ignition System is warranted for a period of 15 months from the date of shipment or 12 months after installation, whichever occurs first, for defects in materials and workmanship.

The Burners are warranted for a period of 39 months from the date of shipment or 36 months after installation, whichever occurs first, for defects in material and workmanship.

The Gas Valves are warranted for a period of 15 months from the date of purchase or 12 months after installation for defects in material and workmanship.

The Electronics are warranted for a period of 15 months from the date of purchase or 12 months after installation, whichever occurs first, for defects in material and workmanship.

All Trex Outdoor Fire & Water products are warranted for structural integrity for a period of 15 months from the date of shipment or 12 months after installation, whichever occurs first, for defects in material and workmanship.

About the Manufacturer

All Trex Outdoor Fire & Water products have been tested and inspected for proper performance and defects prior to shipment from our plant(s) to the original purchaser of any products manufactured by: 

Custom Molded Products, LLC, 4777 N 44th Ave, Phoenix, AZ 85031

Trex® Outdoor Fire & Water™ Products are manufactured by Custom Molded Products (CMP) under a trademark agreement with Trex Company, Inc. Warranty provided by the manufacturer.