Ordering Information

Ordering from Trex Outdoor Fire & Water

Trex Outdoor Fire & Water products are not available for purchase online and are sold exclusively through building professionals. If you’re an affiliated contractor and would like to receive a quote or place an order, please contact us. We’d love to discuss your project and help you determine the right products for your job. If you’re a homeowner, please find a contractor near you here.

Order Processing

After you place an order, you will receive an order confirmation by email. Please check the order for accuracy, including quantity, sizes, finish, and supporting accessories. Orders are usually processed within 2 days, but can take longer during peak season months. If you don’t receive an order confirmation within three days of making your order, please contact us. If your order confirmation is wrong or you need to cancel your order, please call us as soon as possible.


We accept several methods of payment, including Visa, MasterCard, American Express, and Discover Cards. All prices will be quoted in U.S. dollars, and all transactions are guaranteed to be 100% secure. Your card will be processed at the time your order is placed.


Shipping varies depending on the size of your order and geographic location. All products are ground-shipped and guaranteed. An approximate delivery date will be quoted at the time of your order and will be based on a variety of variables. You will be quoted a price prior to shipping as well.

Return Policy

Trex Outdoor Fire & Water warranties the quality and accuracy of your order. If your order needs to be returned for any reason, please contact our customer support team at 1-833-781-8207. If your order qualifies for a return, you will be instructed how to return your order, as well as how to receive a refund.